MORSIA SUPPORT
FAQ
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Orders & Payments
- What methods of payment do you accept?
- Why is my payment not going through?
- Where is my order / dispatch confirmation email?
- Can I change or cancel my order?
- What can I do if I enter the wrong delivery address?
- What can I do if I make a duplicate order?
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Returns & Refunds (Physical Products)
- How do I make my return?
- Can I return the Morsia X if I don’t like them?
- What is your return policy?
- What can I do if my product is faulty?
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Shipping
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Morsia Products
- Why should I choose the Morsia X Earbuds?
- How can I purchase the Morsia X Earbuds?
- How long does the Earbuds battery last?
- How can I charge my Earbuds?
- Which commands are available with Button Control?
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Workouts & Meals
- How does the fitness part of the app work?
- How do the meal plans work?
- Are the workouts and meals suitable for me?
- What equipment is required for the workouts?
- How can I switch workout guides?
- How can I get advice regarding my workouts and meals?
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Subscriptions & Payments
- How can I purchase a subscription?
- Does my subscription auto-renew?
- Is there a free trial period?
- Can I change my payment card details?
- Do you offer refunds?
- How can I cancel my subscription?
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Technical Support
- How can I reset my password?
- Have I lost my progress?
- What can I do if the app is not working?
- How do I report a potential bug?
- Is MORSIA available in my country?
- Can I access MORSIA on my Apple Watch?
Still have questions?
We're happy to help with whatever questions you have! You can submit customer support ticket here.